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faq

Do you accept other forms of payment?

Yes.

We accept facility checks (no personal checks), money orders, Money Gram and Square Cash (info@prisonlives.com)

Do you accept personal checks?

No, not directly.

If you wish to pay by personal check you might like to use PayPal to make payment, which can be directed to info@prisonlives.com. PayPal has the ability to take personal checks online. Go to www.paypal.com.

What is your mailing address?

PO Box 842, Exeter, CA 93221

Do you offer discounts if I want to buy multiple copies of a guide?

Yes.

Our volume discounts start for orders of  5+ guides. Our discounts are calculated on a sliding scale basis depending on the number of guides purchased and whether or not all guides need to be shipped to one or to multiple addresses. Kindly indicate those details in an email to info@prisonlives.com and we will be happy to work up a custom quote for you,

Are your books paperback or hardcover?

Paperback.

We realize that many prisons will not allow hardcover books. Therefore, all of our books are published in paperback.

What sizes do your books come in?

Our standard book size is 8.5" x 11" and approximately 1 inch thick. Our publications typically range between 450 and 500 pages in length. In order to fit all of the information inside, we have chosen a larger book size instead of a hard-to-read font size.

What font sizes do you use in your books?

We typically use 11 or 12 point fonts for the main body of text and 10 point font for resource listings.

How much do I have to pay for shipping and handling fees?

Nothing.

We include shipping and handling costs in the price of the books to simplify the process.

Do I need an order form to buy your books from prison?

No.

Prisoners simply need to include the title of they book they are purchasing with their prison check.

Can I get a FREE book?

Prisoners who become Prison Lives promoters can earn FREE books, or cash, free marketing of their publications or services, and other opportunities. To learn more about our Promoter opportunities, please see the ads in our guides.

Alternatively, your name can be added to a waiting list which is funded by donations. If sufficient funds are available you may qualify for last year's version of a resource or education guide if you have at least provided one successful referral and completed the survey.

Due to its content we do not accept free requests for entertainment guides, but they can always be earned by completing a survey and providing various successful referrals. Write for more information.

Kindly note that our donations are currently not sufficient enough to supply free books to those on the waiting list. 

Can I advertise my book or other products in your publications?

Maybe.

We only allow very limited advertising in our publications. This is to ensure that we provide the most comprehensive and uncluttered product for our customers. If you have a product that you would like to advertise, tell us about it. If we decide that it is a good fit with our products, we will contact you with the specifics.

Can I place classified ads, such as ads for a pen pal, in your publications?

No.

So as to comply with all prison regulations across the country, we cannot accept personal ads.

Can I send suggestions or corrections oF your publications?

Yes.

As the largest and most informative collection of prisoner resources, we want to ensure that we continue to provide the most useful, reliable, and up-to-date resources. Therefore, we encourage your feedback. Additionally, if we find your suggestions to be especially useful, we will reward you with discounts on our upcoming publications or possibly even provide you with a free guide. We welcome and appreciate your input, as well as any questions you may have of us. Email us at info@prisonlives.com.

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